FREQUENTLY ASKED QUESTIONS

ABOUT OUR SERVICE

1. Why was Inside Track founded?                                                                                  
   
   A) Inside Track was started in 1997 to make the car buying process easier with less haggling and more attention focused on the proper leasing or financing requirements for the customer. We believed that ITC could accomplish saving of time & money for the consumer through our complete professional full service program. 

2. Why is Inside Track different from other online car buying services?                  
   
   A) Inside Track Canada acts on behalf of the customer as an agent and negotiates the complete deal for the customer from start to finish. The majority of competing online companies are referral-based businesses that direct the customer back to the salesman at the dealership leaving the customer to haggle their own vehicle purchase. 

3. How does Inside Track Canada save the consumer Time & Money?       
   
   A) Inside Track Canada conducts business Nationally throughout Canada. We have access to dealer costs and manufacturing rebates for every make & model of vehicle.  With having access to this information combined with volume sales, ITC can save the consumer a good amount of time shopping from dealer to dealer and money by negotiating with our large national dealer base the lowest possible cost of purchase. 

4. How much money do I save with Inside Track Canada?                            
   
   A) All vehicle deals vary in savings. With the way ITC conducts business the dealership saves on their overhead using our service and the savings is forwarded on to the consumer. 

5. How long has Inside Track Canada been in business?                             
   
   A) Inside Track Canada is a Canadian company was established in 1997. 

6. Does Inside Track Canada deal in used vehicles?                                       
   
   A) Inside Track assists on late model used vehicle requests. 

7.  I’m nervous about the car buying experience; do I have to deal with the dealership or sales person if I choose your service?                                 
   
   A) With our service, you do not deal with the any sales personnel at the dealership. This is what sets Inside Track Canada apart in the online car-buying marketplace. Our ITC specialists by way of phone, fax, or e-mail handle the complete process of purchasing a vehicle from start to finish. The only transaction with the dealership is for a test drive or to pick up your sold vehicle in which ITC specialist will arrange these dealings with our representatives at a nearby affiliated dealership. 

8. Who will contact me when my lease expires, or when I am ready to trade-in my Vehicle?                                                                                                    
   
   A) Inside Track Canada’s specialists will contact you 4 months prior to your vehicle lease expiry. We have developed a very sophisticated customer database that enables us to track all your vehicle history. 

9. Are all the manufacturing warranties the same when buying through Inside Track Canada?                                                                                            
   
   A) Absolutely! Inside Track Canada negotiates the deal for our customer with all the discounts and warranties coming directly from the appropriate manufacturers. We do not issue separate new vehicle warranties independent to the manufacture. The warranties are exact to what the dealerships offer the consumer. 

10. Is Inside Track Canada a leasing company?                                             
    
    A) Absolutely Not! Inside Track Canada is a registered dealer with the Ontario Motor Vehicle Industry Council (OMVIC) in the Broker Classification. 

ABOUT THE NEW REQUEST PROCESS 

1. Does Inside Track Canada handle the transaction from start to finish in hassle free manner?                                                                                   
   
   A) Inside Track Canada business model is to handle the complete vehicle transaction from start to finish. This includes vehicle price, lease or finance rates & approval, comprehensive vehicle reporting, licence & insurance information, new plate requests or plate transfers, trade-in request (old vehicle), test drives and even personal delivery of your new vehicle if requested to your residence or work place. All of these processes are fulfilled in a professional and hassle free manner!

2. Can I talk to your Automotive Specialist about my deal?                          
   
   A) Inside Track Canada have Automotive Specialist available for service from 8:30 am to 6:00 pm and helps in all aspects of your vehicle purchase. All of our Automotive Specialists are fully experienced in the automotive new car buying profession. ITC commitment is to the customer and has a toll free 1-888-482-4577 phone line available for any questions, feedback or complaints that you may encounter. 

3. Will Inside Track Canada recommend a vehicle based on my needs?     
   
   A) Inside Track Canada automotive specialists base all their decisions and recommendations strictly on the customers required needs for a new vehicle acquisition. We present a series of questions to the customer about their immediate and long-term needs of the vehicle and then proceed to research the vehicle through our participating dealer base. ITC Specialists recommend vehicles that are in your budget requirements and conform to the specification you provide. 

4. Can I test drive a vehicle or vehicles as part of your service?                   
   
   A) Inside Track Canada will arrange the test drive of the vehicle with our representative at a nearby participating dealership whenever possible. 

5. How long does it take Inside Track Canada to respond to my new car request?                                                                                                     
   
   A) Our automotive consultants will respond within a 24-hour period of your vehicle request except for Saturday requests which are followed on the next business day.                           

6.  How does Inside Track Canada respond to my request?

  A) As part of our online customer request form, we ask the customer what is the                         best way for ITC to contact you personally. Inside Track Canada responds to the    customer’s request via phone, fax, or e-mail. 

7. What about my trade-in vehicle?                                                                      
   
   A) Yes, Inside Track Canada deals with shopping your trade-in vehicle in the marketplace for the highest possible price. Our trade-in request form asks detail question regarding your trade-in vehicle.  

8. What information do you include in your reports?                                     
   
   A) Our comprehensive reports include payment information via our lease or finance worksheet. Vehicle Profile of interior and exterior features, dimensions, Manufacturers warranty, standard and selected options & safety features. From our state of the art Vehicle database, ITC automotive specialists can tailor make your reports to almost any type of information you may require. 

9. How do I take delivery of my new vehicle?                                                  
   
   A) All deliveries are handled by ITC and we are pleased to accommodate the customer several ways. ITC automotive specialists arrange for your vehicle to be picked up via our participating dealer closest to your location. We also have a value added service of delivering your vehicle to your residence or place of employment at no extra cost. 

10. Does Inside Track Canada advise me on Buying vs. Leasing?                
    
    A) ITC automotive specialists will advise its customers on buying or leasing relating to interest rates, discounts or any other incentives offered by the manufacturer. As well several other factures are involved such as kilometers driven and being able to expense the costs of the vehicle etc. Our service is to best advice the customer on all options available to them in the marketplace in determining the right choice for least available cost. 

11. Does Inside Track Canada have access to special finance or lease rates offered by the Manufacturers?                                                                    
    
    A) Inside Track Canada has access to all the available special finance and lease rates offered by the Manufacturers. At times, ITC can offer even better rates than the Manufacturers & Dealers. 

12. Can Inside Track Canada offer other forms of financing?                          
    
    A) Inside Track Canada can offer other forms of financing. Our automotive specialists will shop the market for the best available financing for our customers. 

13. I’m nervous about the car buying experience; do I have to deal with the dealership or sales person if I choose your service?                                 
    
    A) With our service, you do not deal with the any sales personnel at the dealership. This is what sets Inside Track Canada apart in the online car-buying marketplace. Our ITC specialists by way of phone, fax, or e-mail handle the complete process of purchasing a vehicle from start to finish. The only transaction with the dealership is for a test drive or to pick up your sold vehicle in which ITC specialist will arrange these dealings with our representatives at the dealership. 

14. Who will contact me when my lease expires, or when I am ready to trade-in my Vehicle?                                                                                                    
    
    A) Inside Track Canada’s specialists will contact you 4 months prior to your vehicle lease expiry. Our sophisticated customer database enables us to track all your vehicle history. 

15. Are all the manufacturing warranties the same when buying through Inside Track?                                                                                            

A) Absolutely! Inside Track Canada negotiates the deal for our customer with all the discounts and warranties coming directly from the appropriate manufacturers. We do not issue separate new vehicle warranties independent to the manufacture. The warranties are exact to what the dealerships offer the consumer.